Kihei, Hawaii
0 comments
100% full Not resolved

We were given 15% off coupon on Nov 1st 2016 by our waitress.She told us about the Tuesday all you can eat ribs they have and we could come back and use it then.

We went back on Tuesday Nov 8th 2016. We sat down ordered drinks then showed our coupon to the waitress. She said she would have to talk to the manager about it. She came back and said they would not honor it.

I asked to speak to the manager. When he came to our table he did not look like manager he was scroungy looking and had a dirty shirt on. He would not honor the coupon for the all you can eat. I pointed out that the coupon said "15% off VIP special excluding tax,tip & gratuity Valid only at RT Kihei through 2/28/17" The coupon had no restrictions on it.

The manager still refused to honor the coupon.We decided to leave and not reward false advertising.

Review about: Coupon.

I didn't like: Manager refused to make it right.

Review #952276 is a subjective opinion of a user.

1.3
Product or Service Quality
Discounts and Special Offers
Delivery Service
Website
Cleanliness
Value for money
Price Affordability
Staff
Customer service
Quality of Food
Reason of Review / Monetary Loss False advertising / $100
Preferred solution Let the company propose a solution

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