Ruby Tuesday - Refused to honor coupon we were given 1 week earlier to use next time we came in

2 of 201 Ruby Tuesday reviews

We were given 15% off coupon on Nov 1st 2016 by our waitress.She told us about the Tuesday all you can eat ribs they have and we could come back and use it then.

We went back on Tuesday Nov 8th 2016. We sat down ordered drinks then showed our coupon to the waitress. She said she would have to talk to the manager about it. She came back and said they would not honor it.

I asked to speak to the manager. When he came to our table he did not look like manager he was scroungy looking and had a dirty shirt on. He would not honor the coupon for the all you can eat. I pointed out that the coupon said "15% off VIP special excluding tax,tip & gratuity Valid only at RT Kihei through 2/28/17" The coupon had no restrictions on it.

The manager still refused to honor the coupon.We decided to leave and not reward false advertising.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service
Price Affordability
Quality of Food
Value for money
Website
Discounts and Special Offers
Staff
Delivery Service
Cleanliness
Product or Service Quality
More

  • What I liked
      No items
  • What I disliked
    • Manager refused to make it right

Reason of review:
False advertising
Preferred solution:
Let the company propose a solution
Monetary loss:
$100
Product or service
Coupon
Review category
Cafes, Restaurants and Bars
review #952276

Author wants to be contacted by the company. Learn more

Had an experience with Ruby Tuesday? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
2 of 201 Ruby Tuesday reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Ruby Tuesday. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Ruby Tuesday.
Filing a new complaint about
×