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Poor food quality. Bad customer service. Rude employees

1.0
Ruby Tuesday - Poor food quality. Bad customer service. Rude employees
Ruby Tuesday - Poor food quality. Bad customer service. Rude employees
My order was supposed to be ready by 7:52, I didnt receive it until 8:24. Got all the way home, prepare to eat my dinner, and the shrimp are undercooked. My tortillas were burned, hard , and stiff. I didnt have black beans, pico de gallo, or sour cream. I returned to the store, and showed the manager my food, and requested a refund. He the manager told me that he wasnt giving me a refund, and that I needed to take my food, and go. Or he could dispose of it for me, but hes not giving me a refund, even though he saw my complaints were valid.

User's recommendation: Stay away from this location. They are rude, disrespectful, and unorganized.

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#3600443 Review #3600443 is a subjective opinion of poster.
Location
East Point, Georgia
Cons
  • Poor manger
  • Undercooked food
  • Unprofessional management and customer care
Loss
$23
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Bad experience

1.3
We placed an online order for two burgers. Once we arrived we had to wait for 20 minutes past the time it should have been ready (our food wasnt started until we arrived). Once received, we saw they had put our burgers on bread and said they couldnt contact us because...
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#3841354 Review #3841354 is a subjective opinion of poster.
Location
Mechanicsville, Virginia
Cons
  • Would not refund today
  • Incorrect order
Preferred solution
Full refund
New Reviewer

Chicken carbonara pasta

2.7
I ordered the chicken carbonara which is supposed to have bacon in it. But every piece of bacon that I chewed on was a chunk of fat it nauseated me. Should have better quality products especially when that was a staple!

User's recommendation: Not to order the chicken carbonara.

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#3835329 Review #3835329 is a subjective opinion of poster.
Location
Winter Haven, Florida
Cons
  • Quality is a little less when ordering to go
Loss
$20
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Ok food great service

2.3
We waited 20 minutes to be sat and after finally getting a sat our server Karen was very nice polite and professional. She made sure we got our food and went above and beyond to make sure we were satisfied and well tended to.

User's recommendation: Add salad bar and ask for Karen as your waitress.

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#3807655 Review #3807655 is a subjective opinion of poster.
Location
Providence, North Carolina
Pros
  • Good service
  • Good food
  • Server was great
Cons
  • Rude ignorant managmant

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Verified Reviewer New Reviewer

Great experience

2.4
Karen was our server, she was so attentive, polite, respectful, helping and prompt. She made sure we were satisfied and well tended to even tho there was something going on with the kitchen. She is amazing and we will be back for the great service and food soon!!

User's recommendation: Ask for Karen as server.

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#3807641 Review #3807641 is a subjective opinion of poster.
Location
Boston, Massachusetts
Pros
  • Food tasted good when we were able to eat it
  • Waitress
Cons
  • Bad language used by the servers in open kitchen
Preferred solution
Acknowledge Karen’s great work and effort her outside work ethic and costumer service skills
New Reviewer

I got (2) half track of ribs dinner w/ 2 sides and it was red on the inside

1.0
Food was not cooked properly and the ribs were red on the inside. I got 2 dinners that was red on the inside

User's recommendation: Check your food before you leave.

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#3800845 Review #3800845 is a subjective opinion of poster.
Location
Suffolk, Virginia
Loss
$17
Preferred solution
Free meat
New Reviewer

For a complaint.

1.0
They cursed calling customers *** have no customer service , waiting on food for 2 hours, they.

User's recommendation: You need to fire the people.

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#3793834 Review #3793834 is a subjective opinion of poster.
Location
Hinesville, Georgia
Product
Ruby Tuesday Chicken
Pros
  • Food
  • Salad bar
  • No good customer service
Cons
  • Poor manger
  • Not a big menu
  • Service amongst other issues
Loss
$65
Preferred solution
Full refund

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Verified Reviewer New Reviewer

No Stars

Second time went into Ruby Tuesday and could never even get seated. Stood there five minutes then went to bar and ask to be seated. Young lady said it will be one moment. Five minutes later still wasn't seated. So we left. Same as before when we walked out. Saw to ladies already seated near door but they must have never had been waited on because a few minutes later they came into the same restaurant I had left and went too. So sad people just want do their jobs anymore.

User's recommendation: Do Not Go!

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#3790278 Review #3790278 is a subjective opinion of poster.
Location
Richmond, Virginia
Cons
  • Service amongst other issues
New Reviewer

Need to speak to customer service

2.2
Update by user Jul 24, 2022

I've not heard anything from anyone since I last posted .

Original review posted by user Jul 24, 2022
If you offer a - 10 stars I'm not sure if that could be low enough to detail the disaster that this location could match up to . I have given my phone number to you , my name is Tim . If someone in your office or organization would like to speak to me , please feel free to contact me . I think I might be able to detail what I find that may be of help to you . Please reach out to me .

User's recommendation: Beware . Disaster ahead .

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#3789051 Review #3789051 is a subjective opinion of poster.
Location
Elizabeth City, North Carolina
Cons
  • Disastrous location
Preferred solution
Let the company propose a solution

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Salad bar. All lettuce is brown. Broccoli disgusting. Mushrooms slimy.

2.4
Salad bar. All lettuce is brown. Broccoli disgusting. Mushrooms slimy. It's just noon. Gross. Wont be back
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#3784170 Review #3784170 is a subjective opinion of poster.
Location
Jacksonville, Florida
Product
Ruby Tuesday Salad Bar
Cons
  • Gross

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Verified Reviewer New Reviewer

Complaint and refund

1.2
I came to eat lunch today is the 17th of July and we had been out waiting outside past 11:00 the doors were still locked so we had proceeded to knock but the girl had seen as they come to the door well she come to the door and they said that they were going to be open...
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#3771835 Review #3771835 is a subjective opinion of poster.
Location
Elizabethtown, Kentucky
Pros
  • Lg menu
  • Food
Cons
  • Customer service and servers
  • Poor service
Loss
$50
Preferred solution
Full refund
New Reviewer

Call me plz

Call me Call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please call me please a very up set Customer call me please

User's recommendation: Call w please.

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#3750983 Review #3750983 is a subjective opinion of poster.
Location
Valdosta, Georgia
New Reviewer

Bad service

Dont do online orders I made an order last night July 10 at 8 oclock I receive my order at 10:36 July 10
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#3750947 Review #3750947 is a subjective opinion of poster.
Location
Merritt Island, Florida
Loss
$30
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Food was terrible

1.0
I purchased some food today and I'm not satisfied with it the rice was salty and the corn was not seasoned

User's recommendation: Check before leaving and getting home to be disappointed.

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1 comment
#2205372

Why didn't you return the mainly uneaten food for a full refund? Did you really pay $18 for corn and rice?

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0 0
ID
#3697017 Review #3697017 is a subjective opinion of poster.
Location
Waycross, Georgia
Cons
  • Quality of food
Loss
$18
Preferred solution
Full refund
New Reviewer

*** so called dinner

1.7
$50 on two rib eye steaks and got them and looked boiled and all fat and dont know how they cooked them but they were disgusting to say the least

User's recommendation: *** No.

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1 comment
#2205373

Applebees, Chilis, Ruby Tuesdays - these are not places you want to buy steaks from. Go to an actual steakhouse.

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0 0
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#3696404 Review #3696404 is a subjective opinion of poster.
Pros
  • Convenient location

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Verified Reviewer New Reviewer

Missing Food-Paid For

1.8
I ordered two of your special combos (Rib/Steak & Coconut Shrimp/Steak) on fathers day. When we arrived home the ribs were missing from our food that I had paid for in the amount of $51.22. Needless to say I was highly disappointment because this is my husband's...
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1 comment
#2205374

Why are you throwing the manager under the bus? Something was left out of your order (you should have checked before leaving the restaurant - common sense) due to human error and on what was an EXTREMELY busy day for restaurants.

How is that the manager's fault? You tried to call but got an automated response they were busy, call later.

Gee, now let's think: why would they have been busy? You should have tried to continue to call, even if it meant calling the next day.

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0 0
ID
#3689314 Review #3689314 is a subjective opinion of poster.
Location
Cleveland, North Carolina
Pros
  • Good menu
Cons
  • Poor manger
Loss
$24
Preferred solution
My meal replaced because I did not receive what I ordered for my husband on his special day.

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